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FAQ
What is Premium Membership?

The Premium Memberships is a unique membership that players can join in DoubleU Casino. By becoming a Premium Member, you will be given special benefits exclusive for Premium Members!
 
Followings are benefits of Premium Membership:
 
  • Everyday special gift: Premium members are given special gifts once everyday.
 
  • Exclusive events for members:  Article about exclusive event comes up on DoubleU Daily every Monday, only seen by Premium members. Members can collect bonus chips by picking out 2 out of 4 platinum cards. All the premium members can participate in this event once in every week regardless of the number of packages they bought.
 
You can be automatically registered to this membership by purchasing at least one of chip packages over $39 USD. Each package allows different period according to the prices of packages members purchased. Followings are membership periods
 
 • 27,300,000 chips($39USD): +5 days
 
 • 64,900,000 chips($59USD) : +10 days
 
 • 198,000,000 chips($99USD) : +15 days
 
 • 497,000,000 chips($199USD):  +30 days
 
 • 897,000,000 chips($299USD):  +45 days
 
You can extend your membership period by purchasing additional packages.
 
If you want more specific information on Premium Membership ☜  please click this link. 

I can't send or collect gift. Why?

There are two constraints in sending gift.

First, you can only send one gift in a day to each friend. Also, you can't send gift to your friend who have yet to collect the gift you send previously. If you want more information on these conditions and gifting, click here. In addition, your sending gifts sometimes don't arrive in your inbox, but it's caused by Facebook itself, which is beyond our control.
 
Your gifts don't disappear despite of  "An error has occurred. Please try again later"  message, disconnection, and freezing. The money is safely added to your chips balance and you'll see your balance increase when you log back.

I was disconnected during bonus round. Can I get my free spins back?

No you can’t. Connection lost can happen due to a number of factors such as unstable local internet, wireless LAN, duplicate login attempts, and many other factors.
If your game had just been stopped or stuck, it is strongly recommended that you change your web browser to Chrome, update the flash player into the latest version,  and clear your browser's cache and cookies. Please refer to the FAQ on how to clear the cache and cookies (click to learn more).
Also, insufficient memory capacity of your PC can be one of the reasons.
You can refer to the FAQ  about connection lost issue.
 
According to reimbursement policy stated in Terms of service , we're originally not responsible for loss or damage in chips due to connection lost.

Why do I have posting problems?

Posting issues can happen due to a number of factors. Some are beyond our control, some are not. Followings are the factors. 

Follwing behaviors can lead to restrictions by Facebook.
 
• Restrictions by Facebook 
 
 - Too many shares of post in a short period of time
 
  - Excessive copy and paste, friend request, message, and the other request in a short period of time 
 
 - Inappropriate posts like pornography, spam, advertisement, and any other offense.
 
 - The other behaviors regulated by Facebook.
 
• Page view error :Sometimes you can't see your own posts on other user's wall, which is why you could misunderstand that your posts are not shared to
 
  them.
 
Any other possible factors: Problems occurred by facebook server, web browser, and any other reason.
 
 
Facebook doesn't informs you the exact period and reasons, and most of the restrictions are temporary. But,  the period could be extended if you do inappropriate actions repeatedly. In this case, you'll definitely have troubles in posting for a long time, or even be blocked permanently.In most cases, restrictions are temporary. Therefore, you should refrain from posting for the time being. But,  if you have this problem consistently, you're strongly recommended to delete this app and re-sign in, and this will never influence on your chip balance, experience level, mission badges, friends list, and any other status.
How can I get free chips?

We provide players with free chips in many ways.
For example, we have many daily bonuses including Lucky Wheel Bonus, daily free spin, free lottery, and freebies that gives you free chips. The following link leads to specific information on daily bonuses. (Interface)

In addition, there are many other chances of getting free chips. Followings are the list of free chips offers. 

Welcome bonus : When you sign in and enter DoubleU Casino app site, you'll receive 1 million coins as a starting chips.

Facebook promotion events : You can get a lot of free chips by participating promotion events posted on DoubleU Casino’s fan page. We offer bonus chips frequently and randomly, and some promotions have conditions like first-come first-served, time limit, mine sweeper, and so forth. 
Therefore, you should check out our Fan page  and Freechips page so that you don't miss out bonuses. The following link lead to more info on promotion events we offer. (Promotion event)

 • Earn Free chips : You can get additional chips from Facebook earning by watching a video, doing surveys, signing in shopping websites, online services or the other web sites. Return to your app and you will receive your Free Chips. The following link leads to specific information on Earn Free chips.(Earn Free chips)

 • Advertise and Get: You can earn free chips by advertising DoubleU Casino on your Facebook, Twitter, email, and blog. You will get $50,000 free chips for each invited new player via your advertisement URL. The following link leads to specific information on Earn Free chips. You can find this icon in the second page of the "Bonuses" menu on the bottom of the game screen. 

 •Gifting : You can get free chips by collecting gifts from your friends. There are 3 kind of gift in DoubleU Casino, Golden Egg, Scratch and Win, and Slot of Fortune. If you have more friends, you would get more bonus gifts. The following link leads to specific information on DoubleU Casino’s gifting system. (Gifting)

• In-game bonus items : You can also get free chips from bonus items including fortune cookies, dropped chips, and chests on city street. The following link leads to specific information on in-game bonus items.(Action)

How do I add friends?

You can invite your friends to this casino by clicking "Invite Friend” button on the left side of game screen. You can find “Invite Friends” menu when you click gift box icon next to Help Center button as well. Also, you can be friends with random players by registering yourself into “Friend Me” and post your profile. If you want more details on our friend system, please click here.

What are fortune cookies for?

Fortune cookies are everywhere in the lobby floors. You can get clicker free chips by sharing them with your friends, and you are paid according to the numbers of clickers and your fortune. The maximum clickers in each post is five, and Premium/VIP member’s cookie is two times of the other's cookie.
If you have a problem  in sharing cookies, please refer to "Why do I have posting problems?" in FAQ.

How do I collect gift?

You can collect gift by clicking "Collect All" or "Accept" button in your gift Inbox. "Collect All" button allows you to collect all the gifts in your inbox, and "Accept" button allows you collect just one of your gifts on the left of it.  This inbox pops up on the middle of game screen very frequently, and you can also open gift Inbox by clicking "Show inbox" icon at the bottom of game screen. If you want more details on our gift system, please click here.

How do I remove this app?

Firstly, go to your Facebook home page and check the list of apps on the left column. Then, click a pencil icon on the left of "DoubleU Casino", and click "remove app". Secondly, please click "Home" button on the top right of your home, and click reverse triangle icon, then click "account setting". Then click "apps" on the left column, next, click edit on the right of "DoubleU Casino", and then click "remove apps". In addition, clicking "removing DoubleU Casino" on posts from this app is an another way.

What are the chests on the street?

Treasure chests are one of the bonuses you can get by clicking on players' avatar on the strip or in the lobbies. If you click on players, you will see a chest popping out and must click on the chest in order to receive bonus. Treasure chests are shown to each player separately, which means you don't have to compete with other players to achieve them. Please keep in mind that if you click on the same player, you can see the player's status and won't be able to receive chest again for certain amount of time. The amount of bonus is given randomly. 

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