• Change Password
  • Change Password
FAQ
Can't load. Can you help?
If you can't load DoubleU please follow the steps below.


1. Clear your web browser's cache and delete the cookies. ☞ 
Click
 
2. Visit our help page and follow the steps. ☞ 
Click
 
3. If 1 and 2 do not resolve the issue, please try in again on another PC.
Why is my bonus timer resetting over again?
The issue happens because your web browser, safari, is blocking cookies, which is a default setting.
 
To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences




Step #2 :

In Safari 5.1 or later
 
In the window that opens, click Privacy, and select "Never".



 


In Safari 5.0 or earlier
 
In the window that opens, click "Security", and select "Always".






Step #3 :Close the Privacy or Security window.

 

Pop-ups keep opening up even though I hid them. Why?
The issue happens because your web browser, safari, is blocking cookies, which is a default setting.
 
To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences



Step #2 :

In Safari 5.1 or later
 
In the window that opens, click Privacy, and select "Never".





In Safari 5.0 or earlier
 
In the window that opens, click "Security", and select "Always".




Step #3 :Close the Privacy or Security window.

Where do I find my ID number?
To find your “ID number” from our Facebook app, please follow the steps below.


Step #1: Click on 3-bars button on the top-left corner of the game screen and “Status” next to your profile picture.





Step #2: You can find your ID number under your name.







 
To find your “ID number” from our mobile app, please follow the steps below.
 


Step #1: Tap your profile picture on the game screen.   






Step #2: You can find your ID number under your profile picture. 







 
1 2 3 4