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Why can't I collect chips from bonus event link?
There are several reasons for this problem. In most cases, you probably clicked expired event bonus link or already collected bonus from it. You could misunderstand that you didn't get bonus money from it, because same kind of events are sometimes posted on DoubleU Casino's fan page in a short interval, which probably confused you.

Most importantly, despite of disconnection, freezing, while you're moving to DoubleU app site or in the middle of bonus game, you don't lose the bonus. If you go back to game again, bonus game will pop up again and you will get bonus successfully. If you want more information on DoubleU's bonus event, please click here.