If you can't load DoubleU please follow the steps below.


1. Clear your web browser's cache and delete the cookies. ☞ Click
 
2. Visit our help page and follow the steps. ☞ Click
 
3. If 1 and 2 do not resolve the issue, please try in again on another PC.

The issue happens because your web browser, safari, is blocking cookies, which is a default setting.

 

To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences




Step #2 :

In Safari 5.0 or earlier

 

In the window that opens, click "Security", and select "Always".






Step #3 :Close the Privacy or Security window.

 

The issue happens because your web browser, safari, is blocking cookies, which is a default setting.

 

To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences



Step #2 :

To find your “ID number” from our Facebook app, please follow the steps below.


Step #1: Click on 3-bars button on the top-left corner of the game screen and “Status” next to your profile picture.





Step #2: You can find your ID number under your name.







 

Step #1: Tap your profile picture on the game screen.   

Step #2: You can find your ID number under your profile picture. 







 

: Chrome is STRONGLY RECOMMENDED but you can also use Safari.

(If you already have the latest version of Chrome, please skip this step.)

☞  Install Chrome

☞  Install Safari

Each browser has its own detailed steps.  Please refer to the steps below:
 

 

*Step #2 (Chrome) 

: Once Chrome's installed, follow the steps below

- Click Settings 




- Scroll down > Click "Advanced" > Click "Site Settings"





- Turn off "Block third-party cookies" option
 

 

-  Close Chrome > Reopen Chrome > Load DoubleU Casino again > Load your slot game

 

 

 

*Step #2 (Safari)   

 

 

- Click the "Privacy" tab > Uncheck all the options in the "Website tracking" & "Cookies and website data" categories.