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FAQ
Can't load. Can you help?
If you can't load DoubleU please follow the steps below.


1. Clear your web browser's cache and delete the cookies. ☞ 
Click
 
2. Visit our help page and follow the steps. ☞ 
Click
 
3. If 1 and 2 do not resolve the issue, please try in again on another PC.
Why is my bonus timer resetting over again?
The issue happens because your web browser, safari, is blocking cookies, which is a default setting.
 
To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences




Step #2 :

In Safari 5.1 or later
 
In the window that opens, click Privacy, and select "Never".



 


In Safari 5.0 or earlier
 
In the window that opens, click "Security", and select "Always".






Step #3 :Close the Privacy or Security window.

 

Pop-ups keep opening up even though I hid them. Why?
The issue happens because your web browser, safari, is blocking cookies, which is a default setting.
 
To resolve the issue, please follow the steps below.


Step #1 : Click Safari > Preferences



Step #2 :

In Safari 5.1 or later
 
In the window that opens, click Privacy, and select "Never".





In Safari 5.0 or earlier
 
In the window that opens, click "Security", and select "Always".




Step #3 :Close the Privacy or Security window.

Where do I find my ID number?
To find your “ID number” from our Facebook app, please follow the steps below.


Step #1: Click on 3-bars button on the top-left corner of the game screen and “Status” next to your profile picture.





Step #2: You can find your ID number under your name.







 
To find your “ID number” from our mobile app, please follow the steps below.
 


Step #1: Tap your profile picture on the game screen.   






Step #2: You can find your ID number under your profile picture. 







 
How to Solve Loading Issues with Rolling in Gold, Piggy Jackpots and other slots in the future.
*Step #1. Install the latest version of Chrome or Safari
Chrome is STRONGLY RECOMMENDED but you can also use Safari.
(If you already have the latest version of Chrome, please skip this step.)
Each browser has its own detailed steps.  Please refer to the steps below:
 
 
*Step #2 (Chrome) 
: Once Chrome's installed, follow the steps below

- Click Settings 




- Scroll down > Click "Advanced" > Click "Site Settings"





- Turn off "Block third-party cookies" option

 
 

-  Close Chrome > Reopen Chrome > Load DoubleU Casino again > Load your slot game
 
 
 
*Step #2 (Safari)   
: Once Safari's installed, follow the steps below
 
- Click "Preferences..."
 
 
 
- Click the "Privacy" tab > Uncheck all the options in the "Website tracking" & "Cookies and website data" categories.

 
-  Refresh or close/reopen Safari  > Load your slot game

How to enable Adobe Flash to play DoubleU Casino.
*Step #1

First, download and install the latest version of both Flash Player and Google Chrome.
Click! ☞ Flash Player  /  Google Chrome
 
 
*Step #2:  Change Chrome settings

- Click on the Chrome Menu in the browser toolbar > Select "Settings"

 

- Scroll down and click "Advanced"



- Select "Site Settings"



- Select "Flash"



- Click "Block sites from running Flash"



- "Ask first (recommended)" is activated




*Step #3:  Enable and run Flash

- Go back to DoubleU Casino and click the "ENABLE NOW" button.

 


- Click "Allow" on the "Run Flash" pop-up that appears in the top left corner.




How to solve low screen resolution or malfunction.
*Step #1Download the latest version of Chrome
: Chrome is STRONGLY RECOMMENDED
(If you already have the latest version of Chrome, please skip this step.)
☞  Download Chrome


*Step #2
: Once Chrome’s downloaded and installed, follow the steps below
 
- Click Settings





- Scroll down > Click “Advanced”





- Scroll down to find “System” > Turn on the “Use hardware acceleration when available” option




- Close Chrome > Reopen Chrome > Load DoubleU Casino again > Load your favorite slot game!

My ad blocker blocks DUC pop-ups. What should I do?
If your ad blocker is activated, you are likely to miss special bonuses and promotions running on DUC. 
 
We strongly recommend turning off any "block" options in your ad blocker program when you play DUC.
 
(i.e. to turn off "block" in Google AdBlock;  be sure to select the "Don't run on this page" option in your settings)
 


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