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You can go back to bingo round that you were playing if you refresh or load again. You don't lose your bingo cards and marks, but you should go back to your room quickly so that you don't miss out number calls. If you want more infomation on DoubleU's Bingo, please click here.
Connection lost pop-up comes up when your connection has been lost.
Connection lost can happen due to a number of factors.
One of three notice pop-ups inform you of the factors that resulting connection lost occurred to your game.
I. Another login into your account
This pop-up indicates that your connection has been lost by another login into your account from another browser, browser tab, or computer.
In DoubleU Casino app, only one login is allowed per user account at a time as stated on the pop up above.
This issue can happen due to the factors below :
• Click on the link to the same app page.
If you click on one of the links to DoubleU Casino app on free chip event post, bonus feed on your news feed, or any other post while playing the game, you will be logged out of the first client (game) because the link loads another client into your web browser's tab.
Therefore, it is recommended that you refrain from collecting bonuses from the feeds while playing game.
• Another login into your account and game loading from another computer or device.
In this case, you'll be logged out of the game immediately.
Another person could be a family member, relative, friend, neighbor, or any other related person. Therefore, you should refrain from sharing your account to
prevent connection lost.
Account abuse caused by security breach is also a core factor. You and another person may attempt to log into the game competitively, so connection lost would occur repeatedly.
• Multiple loads of games into multiple browsers or browser tabs by mistake.
You might load more than 2 game clients into a single web browser or browser tab by mistake or accident.
In this case, the first session will be closed immediately.
II. Network problems on user's internet or casino's server
This pop-up means that your session has been closed due to the instability on your network or the server.
This is how you can attach receipt of your payment.
1. Left-click on the reverse triangle on the right of "Home" button on your homepage.
2. Click on " Payments" on the left, and click on "view".
3. Click on the number of amount below "Amount".
4. You can check the receipt of your payment. Your purchase would've been made only if "DoubleU Casino" is indicated on the right of "App"
5. If you want to learn how to take a screenshot of the receipt, please click the link below.
This is how you can take a screenshot.
For Windows
For Mac OS X
Please click on one of the following links to learn how to clear your web browser cache and cookies.
1. Google Chrome
2. Microsoft Internet Explorer
cache & cookies
3. Mozilla Firefox
cache / cookie
4. Apple Safari
cache / cookie
5. Netscape Navigator
cache & cookies
6. Maxthon
cache & cookies
7. Opera
cache & cookies
8. The other web browsers
If your web browser is not stated above, please visit Google and enter "(the name of your web browser) clear cache and cookies" into search box and press "google search".
Hacking issue can happen due to a number of factors.
Please note that our system is not vulnerable to security breach attempts by small hacker groups because DoubleU Casino tech team is equipped with high-level security measures.
To prevent hacking or account abuse, DoubleU Casino support team have been trying to give recommendations to players.
DoubleU Casino support team has been trying to keep track of scam pages copying our Fan pages, and a new scam page has been found recently.
It copies the cover photo and the profile picture of our FreeChips page, which is easily done by "copy and save".
More scam pages could possibly be created, but we have no authority to close down those scam pages forcefully.
Therefore, it is strongly recommended that you beware of these pages, and we will give you an alarm through a security alert post on our fan pages to prevent more damages.
Please note that DoubleU Casino Fan page and FreeChips page (click to visit) are the only official fan pages of DoubleU Casino.
If you find any scam page of DoubleU Casino, please report it to us through Security/Hacking section on Help Center(click to visit) to prevent more damages.
The pictures below show you an example of scam pages trying to hook you.
1) This scam page has "29" likes, much less than those of our fan pages. Also, the main titles of our fan pages are "Double U Casino - Free Slots, Poker, Blackjack and Baccarat" and "DoubleU Casino Freechips" each, different from the title of this scam page.
2) The picture below shows that it uploaded a post to hook DoubleU players. The URL leads you to a crude phishing app.
3) Both of our Fan pages DO NOT show the messages below.
4) This scam app entices you to fill out an useless survey trying to phish your account, or download rubbish files with virus or malware, so it is strongly recommended that you do not click any of links on these sort of scam pages.
Please go to your Facebook home page(news feed page), and you'll find "News Feed" menu on the left column.
Then, you will see 3-dots button on the right side of "News Feed" menu.
Next, click a "3-dot" icon(it's an edit option), and you will see "Edit Preferences" in the pop-up box.
Click it, and you will see “Reconnect with people you unfollowed” and "Apps hidden from News Feed" in "See more options" menu.
Click "doubleu casino", and you will be able to receive posts from DoubleU Casino.
First, clear your web browser's cache and cookies(click to learn) and reload(refresh) the game.
1. Click on "Settings"(new news feed) or "Account Settings"(old news feed).
2. Select Payments and click on "Manage" button.